Terms of Service

1. About us

meditmat UK is operated by [Company name] Ltd, registered in England and Wales, Company No. [company number], registered office [registered office address]. Correspondence office: 321–323 High Road, Chadwell Heath, Essex RM6 6AX. Email [email protected].

We are an independent consultancy. We are not part of, owned by or connected to any university, examination body or admissions authority.

2. What we provide, and what we do not

We provide educational and administrative consultancy to families applying to study Medicine in English at Italian public universities, together with IMAT preparation.

We are not an immigration adviser

The Immigration Advice Authority regulates advice and services concerning immigration into the United Kingdom. We do not give UK immigration or nationality advice of any kind. If your circumstances raise a UK immigration or nationality question — for example the effect of a long absence abroad on indefinite leave to remain — we will tell you that we cannot advise on it, and you must take advice from a solicitor or an adviser regulated by the Immigration Advice Authority.

Italian visa and residence matters

We provide general information about the Italian process, and administrative help with documents and appointments. That is not legal advice on Italian immigration law.

Where your situation needs advice on Italian law, an Italian-qualified lawyer is instructed and gives that advice under their own professional obligations and insurance. They are responsible for their own advice. We are responsible for selecting a competent professional and for passing on your instructions accurately.

We are also not

• A law firm. We do not give legal advice.
• A financial adviser. We do not advise on funding, loans or investments.
• An agent of any university. We have no influence over admission, ranking or enrolment decisions.
• An examination body. We do not set, mark or influence the IMAT, and we cannot obtain an examination place, a centre or a date.

3. Our services and prices

Prices are per applicant, in pounds sterling, and include VAT where applicable. The complete amount payable is shown before payment. These are one-off payments and nothing renews automatically.

Where you purchase the route report and then join either package within 30 days, the £30 is credited in full against the package price.

Section 4 is the service schedule. It forms part of this contract and sets out exactly what each package includes.

If our website says something different

A description on our website is a contract term unless we correct it before you pay. Where the website and the schedule differ, whichever is more favourable to you applies. We cannot withdraw a material promise made on the website by writing something narrower into the agreement afterwards.

4. Service schedule

These are committed quantities. Where a figure appears here, it is what we are contractually obliged to deliver.

Written route report — £30

Standard package — £495

Premium package — £895

Teachers, substitutions and missed sessions

• We name your adviser and teachers before the first session.
• We may substitute a teacher of equivalent qualification and experience. If we cannot, and hours go undelivered, section 9 applies.
• Group sessions are recorded. A recording is available for the remainder of your access period, so a session you cannot attend is not lost.
• If we cancel a session, we reschedule it within [21] days, or credit the hours under section 9.
• A session you choose not to attend, where a recording is made available, counts as delivered.

If the translation allowance is exceeded

We tell you before any work begins, give you a written quotation, and do nothing until you approve it in writing. We never commit you to a cost you have not approved.

5. Third-party fees — who does the work, and who you pay

Our price covers our own work. The organisations below charge their own fees.

We do not take payment on behalf of a third party unless we have told you and you have approved it in writing. Where we do, we account to you for it.

Any figure we give you for a third-party fee is an estimate based on the published fee at the time, not a quotation. These fees change without notice to us.

6. What we need from you

• Accurate and complete information about the student’s qualifications, nationality and circumstances.
• Documents and decisions by the dates we give you. Official deadlines cannot be extended by us or by anyone else.
• That you, and not we, hold the login details for Universitaly and any other official portal. You submit your own application.
• That you tell us promptly if anything changes — a grade, a nationality, an address, a chosen university.

Where information you gave us was wrong or withheld and that causes a problem, we are not responsible for the consequences. That does not excuse our own failures: it does not apply where we agreed to check something and did not, where a discrepancy was obvious on the face of the documents we held, where we missed a date we had agreed to meet, or where we chose a supplier who was not competent.

7. How the contract is made, and payment

The free consultation creates no contract and no obligation. After it, if you wish to proceed, we send you a written agreement setting out the service, the schedule, the price and the dates. The contract is made when you accept that agreement and pay.

Payment is processed securely by Stripe. We do not receive or store your complete payment-card number.

We never take payment by WhatsApp, by UPI, by cryptocurrency or into a personal bank account, and we never ask for card details over the telephone. If anyone asks you to pay us by any of those routes, it is not us. Please tell us immediately.

8. Your right to cancel

If you are a consumer, you have the right to cancel within 14 days without giving a reason. The cancellation period ends 14 days after the day the contract is made.

To cancel, tell us clearly before the period ends. An email to [email protected] is enough. You may use the form at the end of this section, but you do not have to.

Our packages contain two different things

The consultancy and teaching are services. The learning platform is digital content. Different rules apply to each, so we ask you about them separately.

The services

If you ask us to start work during the 14 days, we will ask you to confirm that request expressly, and we keep a record of it. You keep your right to cancel. If you then cancel, you pay for what has actually been supplied, in proportion to the contract as a whole.

We calculate that proportion from what was really delivered: adviser and teaching hours actually given, sessions actually held, and document steps actually completed, measured against the totals in section 4. We do not treat a whole year of teaching and support as earned because an early report was delivered.

The learning platform

If you ask us to open platform access during the 14 days, we will ask you to confirm expressly that you want it to begin immediately, and to acknowledge that the right to cancel that part is lost once access starts. Access is not opened until you have done both. If you would rather keep that right, we hold the account and start it on day 15, and nothing else is delayed.

Refunds on cancellation

We refund within 14 days of being told you are cancelling, by the same payment method, less any proportionate charge described above.

A third-party fee is deducted from your refund only where you approved that cost, it was incurred before you cancelled, and we cannot recover it. Where we incurred a cost without your clear approval, we bear it.

Model cancellation form

To [Company name] Ltd, 321–323 High Road, Chadwell Heath, Essex RM6 6AX, [email protected]: I hereby give notice that I cancel my contract for the supply of the following service [describe], ordered on [date]. Name of consumer. Address of consumer. Signature (only if this form is notified on paper). Date.

9. After the cancellation period: if things go wrong

If we do not deliver

If we cancel the contract, stop providing the service, or fail to deliver part of what section 4 commits us to, we refund the undelivered part. We calculate it on the same basis as section 8: undelivered teaching hours against the committed total, unexpired platform months against twelve, and document steps not carried out. Where you would prefer it, we will instead deliver the missing part at another time, if you agree in writing.

You do not lose money you have paid in advance because a service we promised did not happen.

If the service is not good enough

If a service is not carried out with reasonable care and skill, or is materially different from what we described, please tell us. Depending on the circumstances an appropriate remedy may include repeating the work, a price reduction or a refund. Your rights under the Consumer Rights Act 2015 are not affected by anything in these Terms.

If you change your mind

After the 14 days we do not refund because you have changed your mind, or because the application did not produce the result you wanted. Services already delivered are not refundable. A session you chose not to attend, where a recording was made available, counts as delivered.

If we end the contract because of something you have done

If we end the contract because of a serious or repeated breach by you, we refund the undelivered part less our reasonable costs, which we itemise for you. Except where immediate action is needed, we explain the problem and give you a reasonable chance to put it right first.

Duplicate payments and payments taken in error are refunded in full.

10. Things outside our control

We are not responsible for delay or failure caused by matters genuinely outside our reasonable control. In this field those are real and frequent: changes to examination dates, rules or formats; examination centres filling or closing; changes to university admission requirements or quotas; delays at a consulate, at CIMEA, at the FCDO or at a visa centre; changes to immigration rules; postal and courier delays; strikes and closures.

This does not cover a delay we caused, or one we could have avoided by acting when we said we would, by starting a step early enough, or by telling you promptly that a problem had arisen.

Where something outside our control affects your application, we will tell you promptly and work with you on the alternatives available.

11. No guarantee of outcome

We do not guarantee an examination score, an examination place, a centre or a date, admission to any university, a position in a ranking, a visa, a residence permit, professional registration or any academic, career or immigration outcome.

Admission, ranking, enrolment, visa and registration decisions rest entirely with the universities, the Italian authorities and the relevant regulators. Any estimate of likelihood we give you is an opinion based on published information, not a prediction.

This section is about outcomes decided by other people. It does not limit our responsibility for our own work, which is covered by sections 9 and 14.

Statements we make about recognition of qualifications, tuition fees and official requirements are accurate to the best of our knowledge at the time. Requirements change. Always confirm with the official source before acting.

12. Our materials and the platform account

Reports, study plans, trackers, templates, platform content and teaching materials we provide belong to us or our licensors. You may use them for the student’s own application and study. You may not republish, sell, share them with other families, or use them to build a competing service.

The platform account is for one student. Login details must not be shared, and several students must not use one account.

Where a breach is serious or repeated we may suspend or close the account. Section 9 explains what happens to money you have already paid.

13. Confidentiality and safeguarding

We treat what you tell us as confidential. We disclose it only to the people and organisations described in our Privacy Notice, on your instruction, or where the law requires it.

We will not use your name, your child’s name, your results or your circumstances in marketing or as a case study without your separate written permission.

Our safeguarding commitments for students under 18 are set out in section 5 of our Privacy Notice and apply to every package that includes teaching or platform access. Where a concern suggests that a child is at risk of harm we will act on it, including by contacting the appropriate authority, and confidentiality does not prevent that.

14. Our responsibility to you

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for your statutory consumer rights.

We are responsible for foreseeable loss and damage caused by our breach of these Terms or our failure to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might happen when the contract was made.

We are not responsible for loss that was not foreseeable, for decisions made by universities, authorities or regulators, or for loss arising from information you gave us that was inaccurate or incomplete.

Our services are supplied for personal and family use, and we are not liable for business losses.

15. Complaints

Please send complaints to [email protected]. We will acknowledge within 5 working days, investigate, and give you a written outcome within 30 days. If we need longer we will tell you why and when to expect a response.

We are not currently a member of an alternative dispute-resolution scheme. If a complaint cannot be resolved between us, we will tell you about an appropriate approved ADR provider where we are required to, and whether we agree to use it. You remain entitled to pursue your legal rights through the courts.

Complaints about how we handle personal information are dealt with under section 16 of our Privacy Notice.

16. Changes to these Terms

We may update these Terms. Changes do not apply to a contract already made where that would reduce your rights. Where a material change affects an existing client we will give appropriate notice.

17. Governing law, and where you can bring a claim

These Terms are governed by the law of England and Wales.

If you are a consumer living in Scotland you may bring proceedings in the Scottish courts; if you live in Northern Ireland, in the Northern Irish courts; if you live in England or Wales, in the courts of England and Wales. Nothing here requires you to travel to another part of the United Kingdom to enforce your rights.

If you live outside the United Kingdom as a consumer, this does not remove any mandatory consumer protection provided by the law of the country in which you live.